WHOISGUARD PRIVACY POLICY

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WHOISGUARD PRIVACY POLICY

This website is owned and operated by WhoisGuard, Inc., a Republic of Panama corporation (“WhoisGuard”). Your privacy on the Internet is of the utmost importance to WhoisGuard. WhoisGuard wants to make your experience online satisfying and safe. Because WhoisGuard gathers certain types of information about its users, you should fully understand the terms and conditions surrounding the capture and use of that information.


1. CONSENT

The WhoisGuard Privacy Policy and WhoisGuard Terms of Service ("TOS") (where applicable, and incorporated herein by reference) set out WhoisGuard terms and conditions applicable to the Services provided to you. By using the WhoisGuard website ("Site") and WhoisGuard services provided on the Site ("Services"), you consent to the collection and use of certain information by WhoisGuard and by service providers utilizing the Service. If WhoisGuard decides to change its Privacy Policy, WhoisGuard will post those changes on this page so that you are always aware of what information is collected, how it is used, and under what circumstances it is disclosed. WhoisGuard reserves the right to modify this Privacy Policy at any time.
WhoisGuard does not sell services for purchase by children. If you are under 18, you may use the Service only with supervision and consent of a parent or guardian.


2. TYPES OF NONPUBLIC PERSONAL INFORMATION COLLECTED

WhoisGuard collects nonpublic personal information about you that is either provided by your service provider in connection with the Services, or obtained with your express authorization. “Nonpublic personal information” means any personal information that is generally not known to the public, such as bank account numbers or passport numbers.
When providing WhoisGuard with registrant contact information, WhoisGuard provides you the opportunity to provide the personal information (such as the name, address, email address, phone and fax number) of other individuals (such as the billing or technical contact). If this information changes, or if you wish to update this information, please make the changes through your WhoisGuard account or your account with the service provider utilizing the Service.


3. DISCLOSURE OF NONPUBLIC PERSONAL INFORMATION

It is WhoisGuard policy to never disclose nonpublic personal information, or any other information, except either as required or permitted by law or with your authorization.


4. PROTECTION AND SECURITY OF WHOIS DIRECTORY INFORMATION

WhoisGuard retains records relating to the Service provided to you through the TOS, incorporated herein by reference, or through your service provider utilizing the Services, so that WhoisGuard may better assist you with your privacy needs and to also ensure that WhoisGuard is in compliance with its obligations under the Internet Corporation for Assigned Names and Numbers (“ICANN”) including the Uniform Domain Name Dispute Resolution Policy (“UDRP”) and the terms, conditions and policies imposed by your service provider, or other laws and regulations. In addition, WhoisGuard may maintain physical, electronic and procedural safeguards that comply with regulations to guard your nonpublic personal information and to ensure that your privacy is consistently maintained.


5. INFORMATION COLLECTION AND USE

WhoisGuard uses forms in which you provide contact information (including your name, address, telephone number, and email address) so you can place orders, request information and support, and make product suggestions. For certain Services, WhoisGuard may also request a credit card number, government identification number, or other financial information. WhoisGuard will then create an account number for you.
WhoisGuard receives and stores any information you enter on the website or provide in any other way, including through email, telephone, or other communications with WhoisGuard customer service department. If you contact WhoisGuard for support, WhoisGuard will keep an internal record of what support was given.
WhoisGuard uses your information to contact you regarding functionality changes to the Services, the Site, and special offers. WhoisGuard may also use your information to present a co-branded offer with WhoisGuard partners or affiliates. If WhoisGuard collects information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy statement applies.
WhoisGuard uses information gathered about you from the website statistics to help diagnose problems with the WhoisGuard server, and to administer the WhoisGuard website. WhoisGuard also gathers broad demographic information from this data to help improve the website and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on the WhoisGuard system.


6. SENDING EMAILS

WhoisGuard uses e-mails to communicate with you, to confirm your services, and to send information that you have requested. The information you send to WhoisGuard may be stored and used to improve the WhoisGuard website and services, or it may be reviewed and discarded.


7. MARKETING

Basic information collected by WhoisGuard may be used for general marketing and advertising purposes. Users who provide information may receive email announcements or advertisements.
From time-to-time WhoisGuard may provide you with the opportunity to participate in contests or surveys. If you choose to participate, WhoisGuard may request certain personally identifiable information from you. Participation in these contests or surveys is completely voluntary and you therefore have a choice whether or not to disclose the requested information. The requested information usually includes contact information and demographic. WhoisGuard uses this information to notify contest winners and award prizes, to monitor site traffic, and to personalize the Site.


8. LINKS TO THIRD PARTY WEBSITES

The Site may contain links to other sites owned and maintained by third parties. WhoisGuard is not responsible for the privacy practices of any such other sites.


9. COOKIES

WhoisGuard may place a text file called a “cookie” in the browser files of your computer. The cookie itself does not contain personal information, although it will enable WhoisGuard to relate your use of this site to information that you have specifically and knowingly provided. The only personal information a cookie can contain is information supplied by the user. A cookie cannot read data from the user’s hard disk or read cookie files created by other sites. WhoisGuard uses cookies to track user traffic patterns. WhoisGuard's advertising system delivers a one-time cookie to improve tracking of advertisement impressions and click rates. You can refuse cookies by turning the cookie function off in your browser. If your browser is set to provide a warning before the cookie is accepted, you will receive the warning message with each cookie. You do not need to have cookies turned on to use the Site.


10. INFORMATION SHARING

WhoisGuard will not share information about individual users with any third party, except in order to comply with applicable law, law enforcement, or valid legal process or to protect the personal safety of users or the public.


11. SECURITY

WhoisGuard operates secure data networks protected by industry standard firewall and password protection systems. WhoisGuard security and privacy policies are periodically reviewed and enhanced as necessary. Only authorized individuals have access to the information provided by WhoisGuard users.


12. NECESSARY DISCLOSURE

WhoisGuard will not share your personal information except with a third party to assist in the processing or securing of your personal information or when WhoisGuard is required by law, and as may be described further in the WhoisGuard TOS, or unless WhoisGuard has given you notice and choice, in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or WhoisGuard must comply with a legal process served on the WhoisGuard website. WhoisGuard will also share your information to the extent necessary to comply with ICANN's rules, regulations and policies. WhoisGuard may also need to give out your information if one of WhoisGuard’s service partners requires it. WhoisGuard does not condone the use of the internet for illegal activities and will assist law enforcement agencies wherever possible.
If you are a law enforcement agency and think that WhoisGuard can assist you in relation to an investigation, please contact support@mail.whoisguard.com.


13. CREDIT CARD PROCESSING

WhoisGuard and service providers utilizing the Services may use a credit card processing company to bill users for services. The company (and its affiliates) does not retain, share, store or use personally identifiable information for any secondary purposes.


14. PERSONAL INFORMATION FOLLOWING TERMINATION OF ACCOUNT

If your personally identifiable information changes, or if you no longer desire WhoisGuard services, you may correct, update, or delete/deactivate it by making the change on your WhoisGuard account or by emailing support@mail.whoisguard.com.
When your WhoisGuard account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in “deactivated” status within the corresponding databases. However, deactivation of your account does not mean your personally identifiable information has been deleted from the WhoisGuard database entirely. WhoisGuard will retain and use your personally identifiable information if necessary in order to resolve disputes or enforce any WhoisGuard agreements.


15. CONTACT

If you have questions or concerns regarding this Privacy Policy, you can contact WhoisGuard Inc. at support@mail.whoisguard.com. You can also write to WhoisGuard at the following address:
WhoisGuard Inc.
P.O. Box 0823-03411
Republic of Panama



 



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